Return Policy
On our website you will find answers to all the questions you have on your mind. We know that online shopping is not easy and it often takes a lot of consideration to determine whether or not something is worth buying without having seen it, which is why we have prepared some information that may dispel your doubts and help you make a decision. It is worth getting to know our terms of sale.
I would like to return my order - within 14 days
We believe this will not be necessary.
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
You can contact us and fill out the return form within 14 days of receiving your delivery. Please describe the issue to us and we will surely be able to help you. Please remember to keep your order number to hand.
Important information: Please use the product only to establish its nature, characteristics and functioning. Please return the goods to us in their original condition and packaging with all accessories and packaging components. A sofa cannot be used and can not be assembled. Need to be in original packaging.
I would like to return my order - over 14 days
When shopping online, we need to bear in mind that a product might not always look as shown in photographs. In the photographs, we make every effort to ensure that each piece of furniture looks just like it does in reality. Nevertheless, it can happen that after 14 days a customer decides that they no longer want the armchair or sofa and wishes to return the previously purchased product. Unfortunately, after the term of 14 days has elapsed, there is nothing more we can do. You are not entitled to return the goods after this time has passed. If the product is defective or damaged, please contact us and fill out the cancellation / return form and add photographs of the product defects. Our team will be able to advise you on further action.
We at Slf24.ie do everything we can to ensure that your orders reach you in perfect condition. Despite that, situations may occur in which products reach customers with visible defects and damage. It is important to inspect the goods immediately after they are delivered to your home. It is best to do this in the presence of the supplier so that any possible damage can be recorded in a protocol. What should you do in such a situation? Simply contact us and describe the situation. Our team will not leave you alone with the issue and will do everything to find a solution as soon as possible. You need to send our return forms with details. Remember that such a message must include your order number and photographs of the damaged product.
Important information: Please use the product only to establish its nature, characteristics and functioning. Please return the goods to us in their original condition and packaging with all accessories and packaging components. A sofa cannot be used and can not be assembled. Need to be in original packaging.
Of course, you can. You may cancel an order and receive a refund of the entire amount which will be transferred to our account. However, this must be done before we forward the order to our courier. All you need to do is contact us and fill out the return form. Our consultants will assist you in the cancellation process of your order.
Cancellation of an order after it has been sent to our courier must be notified within 14 days after delivery. All you need to do is contact us and fill out the return form. However, remember that you will be charged for the costs of returning the order.
Return / cancellation cost
If the product is returned due to a fault at our end, e.g. a defective product or one not in accordance with your order, then you will not be charged additionally for returning the goods. However, if you wish to simply cancel your order after it has already been delivered, you will be obliged to pay the costs of returning the products. The return costs for each product may vary, as they depend on the value of the entire order. The table below presents the costs which you will incur in relation to the total value of all goods.
| Product price | Return cost |
| €0-€199,99 | €50 |
| €200-€399,99 | €100 |
| €400 or more | €150 |
Cancellation / return form
If you wish to cancel your order or return a product, please fill out the form below.
- To Smart Line Furniture Limited, 14A Fairlands. Summerhill Road Dunboyne A86NY57, [email protected]:
- I, ………………… wish to inform you that I am cancelling / returning / my order [*].
- Ordered on [*] / collected on [*],
- Your unique order number,
- Forename and surname,
- Address,
- Date
- Photographs of the damaged item. Shots with the damage visible are required.
[*] Delete where appropriate